Most retailers do the bulk of their annual business during the traditional holiday season or other branded holiday opportunities. Unfortunately, that’s also when many retailers discover that process inefficiencies and disconnected data flows are delivering a disjointed and disappointing customer experience right when it matters most. And that can lead to poor ratings, damaged reputation,...

Originally posted on MobilePaymentsToday.com. Consumer-facing industries like fashion and electronics have long led the payments innovation game. Large investments in technology and talent over the past decade have brought about mobile wallets, "invisible” payments, one-click checkout, and other advancements that make the consumer buying experience truly frictionless.  Meanwhile, business-to-business merchants lag behind, still trapped beneath outdated systems, analog processes and...

There are many reasons a website might go down. Overloading servers with requests during high-traffic events like Black Friday, Cyber Monday, or during viral ads is one of the most common. Big sales events might make your eCommerce site unresponsive and slow to load, or a successful ad can draw an influx of visitors to your...

Ikea is famous for affordable furniture, meatballs, and cryptic assembly instructions. Who hasn’t struggled for hours to build a “FJÄLKINGE” shelving unit, only to find five mystery screws left over at the end?Those days might soon be over. This month, the Ikea Group acquired TaskRabbit, an on-demand services platform that connects consumers with skilled ‘taskers.’...

There has been a rapid industry shift towards a digital-first sales model. For brick and mortar focused retailers this has resulted in disconnected organization charts. However, studies conducted by Retail Next show that two-thirds of customers made purchases in the last six months that involved multiple channels. “While we’re seeing much more mobile traffic than...

Three years ago, the first Magento Certified Solution Specialist exam was released. After years of working with Magento, I was proud to become one the first to earn this certificate. This year, I was honored to be asked to join the Advisory Board that created the new Magento 2 Certified Solution Specialist (M2CSS) exam. Now...

The digital revolution has created a significant opportunity for B2B businesses. Buyers are expecting flexible, seamless experiences, and the innovative business leaders are rolling up their sleeves, ready to seize control of the market, outshine the competition, and delight their customers. Working with experts from the Magento Commerce community, we’ve compiled the B2B Commerce Best Practices...

Originally posted on MultichannelMerchant.com. Let’s get serious about shopping. Specifically shopping on two significant days on the ecommerce calendar: Amazon’s Prime Day and Alibaba’s Singles Day (meaning ‘Double Eleven’ in Mandarin). Prime Day, an annual sales event for Amazon Prime members is in its third year running, resulted in the tripling of daily sales to the tune...

Amazon’s large investment in B2B eCommerce is a loud call to manufacturers & brands to take advantage of this fast-growing channel or get left behind by those that do.One of the top takeaways from Jim Collin’s seminal business book, ‘Good to Great’, is the observation that ‘Great’ companies—or those that well exceed their peers over...

As we approach the hustle and bustle of the holiday shopping season, there are several key considerations for merchants to maximize their traffic and shopper engagement. In a discount-fueled shopping frenzy, merchants who can’t compete on price need to mine other, operationally-focused ways to win. Here are 4 tips to apply to your stores now: 1. Delve...