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Everywhere you look companies are talking about using artificial intelligence (AI), chatbots, or virtual assistants as part of their e-commerce strategy. More often than not, these types of technologies are still in the “hype” phase: a lot of speculation, but not much implementation.AI has yet to become mainstream in practice, but we have become really...

As a retailer, you may sometimes want to buy a product at retail and then turn around and resell that item to your customer. As a reseller, in most cases you should not have to pay sales tax when buying that item, as long as your vendor accepts a valid resale certificate. Of course, as with...

This week Instagram announced updates to its popular ‘Stories’ feature, allowing users to automatically archive story content after they expire in 24 hours. Users can then revisit and share moments from a ‘Highlight’ on their public profiles. These feature enhancements offer yet more ways to deliver quality, helpful, and valuable content to your opted-in following on...

In order to add context and boost the comprehensiveness of Gorilla Group’s third annual B2B eCommerce Benchmarking Report, and better understand clients’ future goals, we conducted an exclusive client-side survey of B2B executives new for this year. The survey was distributed online to approximately 40 clients, and all answers have been kept anonymous. The results...

As a manufacturer, wholesaler, or distributor, you are well aware of the seismic shifts in the retail industry. Consumer demand for greater convenience and value, startup companies with disruptive business models, and the “Amazon effect” are drastically changing the retail landscape. How do you equip your B2B business to face the new world order? One survival...

Originally posted on Total Retail. The buzz around progressive web apps (PWAs) has been building since designer Frances Berriman and Google Chrome engineer Alex Russell coined the term back in 2015. These mobile apps that progressively load and run in a web browser promise to blur the lines between native apps and the mobile web by bringing...

With constant change being the new norm, merchants are faced with continuous adaption to meet shifting customer behaviors. Being on an older platform makes accommodating or mimicking new technology and behaviors more expensive and time-consuming, or may simply not be possible. Additionally, as more and more developers move their focus on new technology, the scheduling and...

Originally published on MobileMarketer.com Mobile app or mobile web? While the debate has been discussed for years, there’s an emerging solution that blurs the line between to two solutions by bringing many of the advantages of native mobile apps to the mobile browser.  Although both are used on smartphones and tablets, mobile apps and mobile websites are...

One thing that is becoming increasingly important for B2B companies is the need to deliver B2C like experiences to their customers. This means a lot of things, including embarking on a digital transformation, making the buying process simpler, and moving towards creating more personalized engagements. One thing that B2C merchants have mastered, is the regular...

What are your main business priorities in 2018? With consumer demands rapidly evolving, customer experience is no doubt on your mind. But how will you refresh your strategy in the coming year? In this quick and easy infographic, you’ll discover key customer experience insights to consider as you look ahead and plan your 2018 strategy. Apply...